Returns & Refunds
Last updated
Coconut oil is a sealed food product, so this policy is stricter than it would be for most goods. Mythri Oil Mills accepts returns on unopened packs within 7 days of delivery.
What can be returned
A pack can be returned within 7 days of delivery provided it is:
- unopened, with the seal and tamper-evident cap intact
- unused — no oil taken from the bottle or tin
- in its original packaging, with the label undamaged and legible
Once a pack is opened it cannot be returned. This is not a commercial preference: an opened edible-oil container cannot be resold or verified as uncontaminated, and food safety rules do not allow it back into stock.
Damaged, leaking or wrong items
If a parcel arrives damaged, leaking, short, or containing the wrong pack, tell us within 7 days and we will replace it or refund it in full, including delivery.
Please film the unboxing. Record one continuous video from the moment the parcel is still sealed through to opening it. For a damage, leakage or missing-item claim this is the evidence that settles the matter — with the courier as much as with us — and without it a claim is much harder to resolve in your favour.
Keep the packaging until the claim is settled. Couriers routinely ask to inspect it.
How to raise a return
Message +91 70122 81743 on WhatsApp, or email hi@mythrioilmills.com, with your order number and — where relevant — the unboxing video. We will confirm the return address and how to send it back.
Do not ship anything back before we confirm. A parcel that arrives unannounced cannot be matched to an order.
When the refund is paid
Once the goods reach the mill and are found in the condition described above, the refund is processed within 7 working days.
Refunds go back to the original payment method through Razorpay. How long the money then takes to appear is set by your bank or card issuer, not by us — typically a few working days after we release it.
- Our error — damaged, leaking, wrong or short: full refund including delivery, and return postage is on us.
- Change of mind on an unopened pack: the price of the goods is refunded; the original delivery charge and return postage are not.
- Goods returned opened, used or without their seal: no refund, and we will return them to you at your cost.
Cancelling an order
An order can be cancelled for a full refund any time before it is dispatched — message us and we will confirm. After dispatch, treat it as a return under the terms above.
If you are not satisfied
Complaints go to our Grievance Officer, Rithik S, at hi@mythrioilmills.com or +91 70122 81743. Full details are on the contact page.